I HAVE A COUPON CODE HOW CAN I APPLY TO MY ORDER?
In the shopping cart, once you insert your address data, choosing the type of shipping and payment method, the coupon box will appear. Insert here your coupon code (respecting capital / lower case and leaving no spaces before and after the code), press the GET DISCOUNT button to validate, and verify the update of the total amount before confirm.
HOW CAN I SEE SHIPPING COSTS?
In the shopping cart, once you insert your address data, you will see the shipping methods available for your destination, with their cost.
HOW DO I KNOW IF SHIPMENT IS PROVIDED FOR MY COUNTRY?
You can see the list of destinations allowed on the sending conditions page. If your country is not in the list, email us at email@example.com your country, we will verify if it is possible to ship.
WHY I DON’ T SEE VAT FREE PRICE IN MY CART?
The vat-free price is show only after filling out the shipping data to a non-European country
WHAT IS THE PRICE VAT FREE?
Deliveries outside Europe aren’t subject to VAT, so the price to pay is only the taxable amount.
HOW CAN I EXERCISE THE RIGHT TO WITHDRAW?
Simply by sending us an email to firstname.lastname@example.org indicating the order number and the items you want to send back
HOW MANY DAYS DO I HAVE TO EXERCISE THE RIGHT TO WITHDRAWAL?
The right of withdrawal may be exercised up to 14 (fourteen) days after the date of delivery of order
IN CASE OF WITHDRAWAL, WHO PAYS THE SHIPPING COSTS?
Shipping costs are incurred by the sender. If you used a PayPal account as payment method of your order, you can claim back your shipping cost to PayPal. See more details
HOW CAN I REPLACE MY ORDER?
By logging in if you have created a user profile or by the bottom of each page of the site logging in with the mail address and order ID. You can also access the link contained in the order confirmation mail you received.
WHERE DO I CHOOSE THE PAYMENT METHOD?
In the shopping cart, once you insert your address data, choosing the type of shipping. After you have chosen the shipping method, payment options appear. The cash on delivery can only be used for deliveries on Italian territory.
CAN I PAY CASH ON DELIVERY WITH BANK CHEQUE?
No, the cash on delivery (only for Italy) must be paid with cash.
IF THE PRODUCT I RECEIVED HAS A DEFECT, WHAT SHOULD I DO?
If, despite all the accurate quality checks that the articles are submitted before being shipped, your product is defective, please email us at email@example.com describing the defect you found and attaching if possible some pictures showing the defect detected.
HOW CAN I RESIZE MY BELT?
9 easy steps that allow you to resize your belt and fit your size! See tutorial
CAN YOU SHIP MY ORDER TO ANOTHER ADDRESS?
During check-out you can specify a delivery address that may be different from billing, provided they are both in the same country.